Privacy Policy

Effective Date: February 2025

At Conservancy Safaris Namibia (CSN), we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, and how we comply with data protection laws, including the General Data Protection Regulation (GDPR) for customers in the European Union (EU), the UK Data Protection Act for UK customers, and the California Consumer Privacy Act (CCPA) for customers in the United States.

1. Information We Collect

We may collect and process the following types of personal information:

Personal Identification Information: Name, email address, phone number, and billing address, etc.

Transaction Information: Details of the services you have purchased from our website.

Usage Data: Information about how you use our website, including IP addresses, browser type, device information, and usage patterns.

Cookies: Our analytics software is geared towards privacy-first and does not use cookies.

2. How We Use Your Information

We use your information to:

Process and fulfil bookings, including payment processing.

Communicate with you about your bookings, updates, promotions, and customer support.

Improve our website.

Comply with legal obligations, including tax and accounting requirements.

3. Legal Basis for Processing (For EU & UK Customers)

We process your personal data based on the following legal grounds:

Contractual necessity: To fulfil bookings you have requested.

Consent: For email marketing or other promotional purposes (you can withdraw consent at any time).

Legitimate interests: To improve our website and services.

Legal obligation: To comply with tax or regulatory requirements.

4. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law.

5. Sharing Your Information

We may share your information with third-party service providers, such as payment processors, to facilitate our services. These third parties are bound by confidentiality obligations and are not allowed to use your data for purposes other than those specified by us.

We will not sell or rent your personal data to third parties.

6. International Data Transfers

As a Namibian company with customers in the EU, UK, and the USA, your personal data may be transferred and processed outside of your country. We ensure that appropriate safeguards, such as the use of Standard Contractual Clauses (SCCs) for EU data, are in place to protect your data during international transfers.

7. Your Rights (For EU, UK, and US Customers)

Depending on your location, you may have the following rights regarding your personal data:

Access: Request a copy of your personal data.

Rectification: Correct any inaccurate or incomplete personal data.

Erasure: Request the deletion of your personal data.

Portability: Request to receive your personal data in a structured, commonly used format.

Restriction: Limit how we process your personal data.

Objection: Object to the processing of your data for certain purposes, including marketing.

For EU and UK residents, you also have the right to lodge a complaint with the relevant data protection authority.

8. Cookies

We do not use cookies.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, and destruction.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Effective Date” at the top will be updated accordingly. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your data protection rights, please contact us at:

Conservancy Safaris Namibia

PO Box 8255, Swakopmund, Namibia

Email: info@conservancysafarisnamibia.com

Phone: +264 (0)64 40 6136